FAQs - Harbor Bank of Maryland

FDIC  FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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Frequently Asked Questions & Forms

 

General Banking Services

What are your business hours?

Please view our Locations and Hours page for more information.

Where are your branches and ATMs located?

Please view our Locations and Hours page for more information.

Do you offer online and mobile banking?

Yes, we offer both online and mobile banking.

Can I open an account online or do I need to visit a branch?

You can open an account online or go to your nearest branch.

What types of accounts do you offer (checking, savings, CDs, etc.)?

We offer a variety of accounts.

How do I report a lost or stolen debit/credit card?

What should I do if I suspect fraud on my account?

Call your nearest branch and speak to a customer service representative.

How do I contact customer service?

Customer service can be contacted Monday-Thursday 9:00am to 3:00pm and Friday 9:00am to 5:00pm by calling 410-528-1801.

Account Management

How do I open a new consumer bank account?

You can open an account online or visit your nearest branch. For business accounts please visit your nearest branch.

What do I need to bring when opening an account?

Government Issued ID, Social Security Number, Proof of Address and Opening Deposit.

Can I switch my existing account to a different type?

Yes, reach out to your local branch to speak with a Customer Service Representative.

What is the minimum balance required for my account?

This will depend on the type of account you are looking to open - see more about our accounts. Personal Checking | Personal Savings | Business Checking | Business Savings

How do I close an account?

Reach out to your local branch to speak with a Customer Service Representative.

Can I add a beneficiary or joint account holder?

Yes, reach out to your local branch to speak with a Customer Service Representative.

Online & Mobile Banking

How do I enroll in consumer online banking?

Please click here to enroll in online banking.

What can I do through online and mobile banking (pay bills, transfer funds, view statements)?

HBMConnect provides our consumer banking customers with 24/7 access to their account. HBMConnect may be used to view statements, send and receive Zelle payments, remotely deposit checks, receive banking notifications, automate bill payments, and review transaction history.

Is your mobile app available for iOS and Android?

Yes, download "HBM Connect" below.

Apple App Store   Google Play

How do I reset my online banking password?

To reset your online banking password, please call 855-343-1493 24 hours a day.

Are there fees for online or mobile banking services?

No fees apply for online banking. Depending on your mobile service provider, fees may apply when using text banking for balance inquiries when using text message services.

Do you offer bill pay?

Yes, once you log in to your account, you can pay bills online and save time and money. You also receive system alerts when money is debited from your account and alerts when your bill is paid.

Loans and Mortgages

What types of loans do you offer (personal, auto, home, business)?

We offer a variety of both personal and business loans.

How do I apply for a loan or mortgage?

Contact us at for more information.

What is the process for a mortgage pre-approval?

Our mortgage pre-approval process takes place in tandem with the application process.

What are the current loan and mortgage rates?

View the current rates on our Personal Investments page.

Do you offer refinancing options?

Yes, we offer Home Equity Line of Credits as well as Home Equity Loans, but only for primary residences.

Deposits and Transfers

How do I deposit a check?

Checks can be deposited via our mobile banking application, by visiting your local branch, utilizing one of our 24-hour ATMs, or by placing your check in an envelope and placing it in a night drop located at any of our branches directly next to an ATM.

Do you offer remote deposit via the mobile app?

Yes, our mobile app allows you to deposit checks remotely.

What are the daily limits for deposits or withdrawals?

When using ATMs, there is a daily withdrawal limit of $300. There is no deposit limit when visiting a branch in person.

How long does it take for a check to clear?

Local checks typically take about 2 business days and out-of-state checks typically take 3 business days, with checks totaling more than $500 likely to take 3-4 business days to clear.

Can I transfer money between my accounts or to other banks?

To transfer money between Harbor Bank accounts, log into Harbor Bank mobile banking (HBMConnect) or online banking (HarborConnect) and select the "Transfer Funds" tab. To transfer money to other banks, we offer Zelle®.

Are there fees for wire transfers or ACH transactions?

Yes, there are fees for wire transfers. The fee for outgoing wires is $25, the fee for incoming wires is $15, and the fee for international wires is $50. There are no fees for ACH transactions.

Fees and Charges

What are the monthly fees for checking/savings accounts?

We offer a variety of checking and savings account options. View the following pages to learn about the fees associated with each: Personal Checking | Personal Savings | Business Checking | Business Savings

How can I avoid monthly maintenance fees?

Monthly maintenance fees can be avoided by maintaining the accounts' minimum balance.

Are there fees for using non-network ATMs?

Using a non-Harbor Bank ATM outside of the 55,000 Allpoint ATMs will result in a charge of $2.50 from The Harbor Bank of Maryland.

Do you charge for overdrafts, and how can I avoid them?

Yes, there is a $35 fee for overdrafting an account. Overdraft fees can be avoided by applying for an Overdraft Line of Credit.

Is there a fee for receiving paper statements?

No, there is no fee for receiving paper statements.

Security & Fraud Protection

What steps do you take to ensure account security?

Harbor Bank has a multitude of firewalls to ensure that your account information has protection at all times. We also utilize multi-step identity validation and verification before communicating any personal information with our customers.

What should I do if I suspect fraudulent activity on my account?

If you suspect fraudulent activity on your account, please contact your branch of service as soon as possible.

How can I protect myself from phishing and online fraud?

The safest method to protect your account is to call or visit your branch of service if you are suspicious of any activity or messaging. Please visit Internet Banking Fraud | FDIC for further resources regarding account security.

What do I do if my online banking account is locked?

You can contact customer service at 855-343-1493 for consumer/retail accounts and 855-444-9987 for business accounts.

Do you offer fraud alerts or notifications for debit cards?

Yes, we do. These are sent via phone calls, texts, or emails to alert customers of possible fraud.

What should I do if my card is lost or stolen?

Call your local branch to report the card lost or stolen or call 800-754-4128 for debit cards and 800-325-3678 for credit cards.

Business Banking

What business accounts do you offer?

We offer a variety of business accounts. Visit our Business Banking page for more information.

How do I open a business checking or savings account?

Business checking and savings accounts must be opened at a Harbor Bank branch. Certain businesses require specific documentation, so we strongly suggest calling ahead for details before visiting a branch.

What are the lending options for small businesses?

Small businesses may apply for Working Lines of Credit, Commercial Real Estate Loans, Permanent Loans, or SBA Lending.

Do you offer merchant services for accepting payments?

Yes, we offer merchant services for payment acceptance.

How do I apply for a business loan?

Credit and Debit Cards

How do I apply for a debit or credit card?

Debit cards are available to all checking account holders. For information on consumer credit cards reach out to . For business credit cards reach out to .

What should I do if my card is lost or stolen?

Call your local branch to report the card lost or stolen or call 800-754-4128 for debit cards and 800-325-3678 for credit cards.

Are there fees for using my card internationally?

Debit cards are prohibited from international use, however, credit cards can be used with an international fee of 2% per transaction.

How do I activate my new debit/credit card?

Debit cards can be activated by calling 833-995-2891 and credit cards can be activated by calling 800-543-5073.

How can I dispute a charge on my card?

To dispute a charge on your card, please call or visit your branch of service.

What if I suspect fraud on my card?

Contact your nearest branch.

Customer Support

How can I contact customer service?

Customer Service is available Monday–Thursday, 9:00 a.m. to 3:00 p.m., and Friday, 9:00 a.m. to 5:00 p.m. at 410-528-1801. If you need assistance after business hours, please call 888-229-1070 and leave a message in our voicemail system. A representative will return your call as soon as possible.

What is the process for resolving a complaint?

After a complaint is filed, it is reviewed internally and investigated thoroughly. If the filer of the complaint has left contact information, then they can expect to be reached out to within 2-3 weeks.

Do you offer financial education or workshops for customers?

Yes, please contact for serious inquiries.

What is your process for handling disputes?

Our process for handling disputes depends on if the transaction took place via ACH, POS, or a paper check. Disputes are logged and filed for internal review and assessment with the intent to be resolved within a timely manner.

Merchant Services

Do I have to open a special account?

Any business checking account at The Harbor Bank of Maryland can be linked to all of Global Payment merchant services solutions. Deposits are usually available in 2-3 business days.

How long will it take to begin processing?

After credit approval, your system is available for use in approximately 5 business days.

When are discount fees deducted?

Fees are deducted on a monthly basis.

What about installation and training?

Installation is easy. Your terminal will be shipped ready-to-use. Our training center will set up a telephone training session that suits your schedule.

What if I already own a terminal?

We can re-program most terminals to work on our network.

What if I have an integrated PC system?

A technical support team will work with your current software provider to integrate your POS system with our network.

What type of service and support is available?

Toll-free 24/7 merchant support and a 24-hour equipment replacement service.

Visa Tap Card

What do the Contactless Indicator and Contactless Symbol symbols mean?

The EMVCo Contactless Indicator indicates acceptance. When featured on a card, it means the card can be used to tap to pay. When featured on a checkout terminal or on store signage, it means a merchant accepts tapping to pay.
The EMVCo Contactless Symbol Contactless Symbol indicates where you tap your contactless card on the checkout terminal to make a payment.

When exactly do I tap to pay?

Once you are prompted to pay (by the cashier, a light on the checkout terminal, etc.), place your contactless card within 1 to 2 inches of the Contactless Symbol Contactless Symbol on the terminal and follow the prompts.

Where can I tap to pay?

Just look for the Contactless Symbol Contactless Symbol at checkout.
Millions of places around the world accept contactless payments, including fast-food restaurants, coffee shops, grocery stores, retail pharmacies, vending machines, taxis and more.

How do I tap my contactless card at the checkout terminal?

Your contactless card just needs to be within 1 to 2 inches of the Contactless Symbol Contactless Symbol to initiate a payment.
It works best when your contactless card is held flat over the Contactless Symbol Contactless Symbol, versus held at an angle.
Actual physical tapping of the card to the surface is not necessary.

Can I still insert my Harbor Bank Contactless Debit Card even if I don’t see the contactless symbol at the checkout terminal?

Yes. If you don’t see the Contactless symbol on the checkout terminal, you can still insert your contactless card, just like any other debit card.

Is tapping to pay secure?

Yes. Here's why:
  • Each Harbor Bank Contactless Debit Card carries the same trusted security as a Harbor Bank Debit chip card.
  • The one-time code generated every time a Harbor Bank Contactless Debit Card is used at an in-store contactless-enabled terminal protects your payment information, making it extremely effective in reducing counterfeit fraud.
  • You can't pay accidentally—your Harbor Bank Contactless Debit Card must be within 2 inches of the terminal for the transaction to take place. And you won't be billed twice, even if you accidentally tap twice.
  • Tapping to pay with your Harbor Bank Contactless Debit Card helps you avoid touching surfaces at checkout.

Forms

Account Switch Kits 

Switching your account to us is simple with our easy-to-use switch forms. Click here to get started!

Online Forms 

To save you time, many of our bank forms are now available online. Please fill them out, print, sign, and return the completed form to your nearest branch.

Lost Card 

Re-order Checks 

Running low on checks? We have you covered. Click here for purchase.

The Harbor Bank is Committed to Community

The Harbor Bank is Committed to Community

Since 1982, The Harbor Bank of Maryland has proudly served the Baltimore community and beyond.

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© Copyright 2024 The Harbor Bank of Maryland. This institution is an equal opportunity provider.

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